Feature Article #1
Just what is CRM 2.0?
I think most people can accept that CRM (customer relationship management) has moved on.
No longer just consigned as a technology to help customers “Classic” CRM is no longer viable.
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Web –noun
1. something formed by or as if by weaving or interweaving.
2. an intricate set or pattern of circumstances, facts, etc.
Tactics –noun
1. [...]


